SAN FRANCISCO – August 07, 2023 –  Infraon, a leading global provider of ITOPs products, offers a platform suite comprising modules for ITSM, Helpdesk, IMS, etc., that come integrated with the AI-powered incident management feature.  This feature helps organizations combat major challenges such as human error, process delays, and lack of cross-team collaboration. Hence, it eliminates incident-related downtimes that can severely impact operations and result in revenue losses and/or dissatisfied customers.

Infraon’s AI-based incident management feature has the ability to:  Sift through massive amounts of data and identify patterns and trends at lightning speed Pinpoint root causes and recommend optimal solutions Go beyond automating routine tasks and instead augment human capabilities Automate error-prone tasks and establish preventive measures Get prebuilt workflows that help convert genuine faults into incidents that can be resolved 

“There’s no doubt that the introduction of AI is ushering in a paradigm shift in incident management – especially when overcoming disruptive challenges. For instance, gone are the days of sifting through endless logs to detect incidents. With AI power, our incident management feature is the Sherlock Holmes of ITOps! Accessing diverse datasets, like historical information and log files, significantly enhances incident detection.

This proactive approach allows ITOps teams to easily and quickly address issues before they escalate, resulting in minimized disruptions and more stability of critical systems,” said Arun Prasath R, Founder of Infraon Corp.  Infraon’s AI-powered incident management feature also offers other advantages, such as rapid incident triage and prioritization, reduction in false positives by distinguishing between genuine incidents and false alarms, and continuous learning and improvement to build a knowledge base of best practices.

To know more about Infraon’s incident management capabilities, visit:  https://infraon.io/infraon-itsm/features/incident-management-software https://infraon.io/infraon-infinity/features/incident-fault-management  To explore Infraon’s platform suite, visit:  https://infraon.io/infraon-infinity  

About Infraon Corp   

Infraon Corp provides an integrated SaaS-based product suite to help enterprises of all sizes and telecom service providers automate their digital transformation journeys. Infraon brings over two decades of specialized domain experience in the I&O landscape.   For more information, please visit www.infraon.io

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Company Name: Infraon Corp
Contact Person: Soumya Nandhakumar
Email: Send Email
Phone: 16286005116
Address:611 Gateway Blvd, Suite 120
City: South San Francisco
State: California, 94080
Country: United States
Website: https://infraon.io