Infraon offers a Gen AI-driven helpdesk platform to future-proof self-service

November 17 04:18 2023
As the population becomes increasingly accustomed to technology, the preference for self-service solutions is expected to grow. We are confident that this is where Infraon Helpdesk can excel, as it creates future-ready customer support environments that are flexible, proactive, and most importantly, self-reliant.

SAN FRANCISCO – Infraon, a leading provider of ITOPs modernization products and solutions, helps SMEs, large enterprises, telcos, and others digitally transform at a strategic pace. The company offers Infraon Helpdesk, a Gen AI and automation-enabled customer resolution platform, as one of its flagship products. Customers, agents, and internal teams can easily communicate and collaborate with features like email to the ticket, ticket creation via WhatsApp, and more.

Infraon Helpdesk is also equipped with advanced self-service features that ensure that modern customers are empowered to control the support journey and get the type of experience they are looking for. These include:

  • Automated ticketing systems: Customers can report their issues and get resolution with minimal guidance and without delay or confusion. Powered by Gen AI and ML, Infraon Helpdesk offers quick responses to queries, automates support tasks 24/7, and provides omnichannel support.
  • Self-service portals: Customers can solve their problems without a live agent, anywhere. It creates an ecosystem for customers to leverage a wealth of resources like FAQs, troubleshooting guides, etc., with real-time updates, self-learning knowledge bases, and seamless user authentication.
  • Chatbots and virtual assistants: Customers get quickly directed to the information they need or empowered to escalate issues to the right human agent. Infraon Helpdesk has conversational AI capabilities, driving natural and meaningful user interactions. 

“Heading into 2024, the trend is unmistakable: self-service will play a larger role in how companies approach customer service. As the population becomes increasingly accustomed to technology, the preference for self-service solutions is expected to grow. This group of users values the ability to use technology to resolve issues independently. We are confident that this is where Infraon Helpdesk can excel, as it creates future-ready customer support environments that are flexible, proactive, and most importantly, self-reliant,” said Arun Prasath R., Founder of Infraon Corp.

Infraon Helpdesk also has in-built AI accelerators for blazing-fast deployment. The platform is tremendously easy to use, so even users who lack tech savvy can start using it immediately. Other benefits include:

  • Gen AI-based workflow automation
  • Gen AI-based knowledge base with an intelligent review system
  • Agent performance monitoring in real-time
  • Integrated field support with live updates​
  • Intelligent customer analytics for personalized responses​
  • Exclusive training modules to increase tool adoption
  • Rapid service coverage scalability to manage unexpected spikes
  • Supervisory capabilities for agent performance monitoring
  • Effortless third-party app integration

To learn more, please visit: https://infraon.io/infraon-helpdesk

Media Contact
Company Name: Infraon Corp
Contact Person: Soumya Nandhakumar
Email: Send Email
Phone: +1 (415) 322-2237
Address:166 Geary St STE 1500 Suite #254
City: San Francisco
State: California 94108
Country: United States
Website: https://infraon.io/